One Tool Saves Time and Lives

And it’s so mundane, you might not bother

Photo by Paico Oficial on Unsplash

In late May, 1999, my Arkansas-based client called to postpone our session, scheduled for the following week. It completely threw my metric (billable client-facing days) for the week, and that of a colleague who was scheduled to support the site visit. I fumed and held a grudge right up to the day the site audit would have started. My…